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Submit a Ticket

Trainer assisting user in computer lab

The help desk at Cardinal provides support during business hours. We encourage you to use the following resources for quicker turnaround.

 

  • Login issue? Visit the Portal page on the Cardinal website
  • New User? Not sure how to see your paycheck? See our User Support Guides
  • Question on timesheet issues? Review the ESS Support Guide or ESS Time & Attendance Tutorials

Still need functional/technical help? Send an email to VCCC@vita.virginia.gov with "CARDINAL" in the subject line and follow the guidance below. 

  • Sending screenshots?
    • Attach a document with the screenshots as opposed to inserting them into the body of the email. 
    • DO NOT include sensitive personal information on those screenshots. Make sure sensitive data is blurred or cropped out. 
  • Do not send “encrypted” emails (i.e., Virtru).
  • Do not copy other mailboxes when submitting ticket.
 

Copy and paste the fields below into your email to use as a guide for submitting a ticket:

Business Unit (if known):

Agency / Locality Name:

First and Last Name:

Phone Number:

Email Address:

Description of Issue:

(Please include as much detail as possible: screenshots, steps to replicate, navigation instructions, relevant files, and any report names to allow us to serve you quicker.)

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Cardinal

6800 Paragon Place, 3rd Floor • Richmond, VA 23230

Cardinal is available to all users 24 hours a day, 7 days a week, except on Sundays from 8:00 a.m. to 5:00 p.m.

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